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FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are Jafferjees products made of real leather?
Yes. All our products are fabricated in top quality real leather.
2. When will Jafferjees launch a new collection?
We usually launch a new collection twice a year. Our Spring/Summer collection launches around May/June of every year and our Fall/Winter Collection launches in November/December. To get timely updates, please follow us on Facebook and Instagram. You can also subscribe instore or through our website to receive updates from us.
3. Are the products offered online different from those available in Jafferjees stores?
No, however, we generally carry a wider selection in our stores. If you want to order any product that you have seen in one of our stores but are unable to find it online, please write to us at customerservice@jafferjees.com or message us on our WhatsApp no. +92 334 1112219
4. What is Personalization?
Personalization refers to the process of embossing a name on your leather products. Jafferjees can emboss any name on product(s) purchased from our stores or website. We are able to personalize almost all of our products with very few exceptions due to space limitations. You can choose from a variety of font styles. Personalization services are provided without any additional cost.
5. Will the color of my purchase be exactly the same as shown on website?
We try our best to accurately portray the colors of all our products online. However, colors may vary due to the resolution of your computer screen. As well, leather is a natural product and minor deviations in color are possible. In fact, they show the genuineness of the material.
6. How do I place my order?
You can place your order as a registered user or even as a guest user. Just go to your favorite product and click on ‘Buy Now’. This will open a pop-up window for personalization. You need to type your text and choose the font style, font effect and placement. You can then go to your cart and proceed to checkout. On the checkout page, you will need to add your personal details and shipping information.
7. What should I expect once my online order is placed?
You will receive a confirmation email which will contain your order details. This email should arrive within a few minutes. If you do not receive a confirmation email, please contact us at customerservice@jafferjees.com or via our business WhatsApp no. +92 334 1112219 as your order may not be placed.
8. What if I have forgotten my order number?
In case if you have misplaced your order number, please send an email to customerservice@jafferjees.com. Please include your full name, mailing address, email address and the date you placed the order.
9. What is the delivery time for online orders?
Please allow a maximum of 5 working days for deliveries in Pakistan. For international orders, we usually ship the order within 2-3 working days but it could take up to 2 weeks for delivery via courier companies.
10. What kind of payments do you accept?
The Jafferjees website accepts the following payment methods:
  • credit/ debit card (mastercard/visa);
  • online bank transfers (for Pakistan only);
  • easy Paisa (for Pakistan only);
  • and cash on delivery (for Pakistan only).
11. Where and how should I send the Online Bank Transfer for my order?
You can send the payment to our bank account: Account # 0949-202240055
IBAN #: PK06 UNIL 0109 0002 0224 0055
Account Title: Jafferjees Private Limited
Bank Name: United Bank Limited
Branch: Clifton, Karachi – Pakistan.
Once you have made the payment, please share a payment reference at customerservice@jafferjees.com or on our business WhatsApp no. +92 334 1112219
12. How do I track my order?
You can track your order anytime by logging into your account and clicking on ‘Track my Order’.
13. How do I change or cancel my order?
If for any reason you would like to change or cancel your order, please write to us at customerservice@jafferjees.com or send us a message on our business WhatsApp no. +92 334 1112219 immediately after placing the order. Please note that it is not possible to change or cancel your order after it has been personalized.
14. How are items packaged for online orders?
We pack each item carefully in a cloth bag and a kraft box. Each online order is wrapped in our signature gift wrapping and ribbon. All these services are provided free of charge.
15. How do Jafferjees Gift Cards work?
Gift cards are a quick and convenient way to send gifts to your loved ones. Gift Cards can be used as a mode of payment at any of our stores and are available in four denominations:
  • Rs. 1,500
  • Rs. 3,000
  • Rs. 5000
  • Rs. 10,000
16. Do you offer any after sales service?
Absolutely. You can always bring your Jafferjees product back to any of our stores for any restoration that may be required.